Customer Satisfaction Survey

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The person filling-in the form

Dear Sir/Madam;
We would like to ask you to fill in the Customer Satisfaction Survey form below and send it to planning@ctn-group.com with the aim of ensuring that our company, which has set out to provide you with the fastest and most proper solution to your needs and demands, will serve you better.
We thank you for your interest and trust in CTN, and remind you that we will be glad about your attendance in our survey.

Product Quality

  1. 1. Your thoughts on CTN's product quality
    1. Packaging Very badBadMediumFineVery good
    2. Appearance Very badBadMediumFineVery good
    3. Welding Very badBadMediumFineVery good
    4. Painting Very badBadMediumFineVery good
    5. Transportation, Shipping Very badBadMediumFineVery good
    6. Quality reports Very badBadMediumFineVery good
    7. Documentation Very badBadMediumFineVery good


    Service

  2. Easy access to a person in CTN. Very badBadMediumFineVery good
  3. The attitude of CTN employees towards you Very badBadMediumFineVery good
  4. Satisfactory explanations for your Requests and Questions. Very badBadMediumFineVery good
  5. The extent of the efforts spent by the related persons to meet your requests.Very badBadMediumFineVery good
  6. Adequacy of promotional materials and brochures provided by CTN Very badBadMediumFineVery good
  7. Attention and care paid for a new product to be produced Very badBadMediumFineVery good

  8. Price

  9. Do you consider CTN's sale prices appropriate? Very badBadMediumFineVery good
  10. Do you consider CTN's payment conditions appropriate? Very badBadMediumFineVery good

  11. Shipping Quality

  12. Shipping period Very badBadMediumFineVery good
  13. Understanding and meeting your needs. Very badBadMediumFineVery good
  14. The attitude of the CTN specialist towards you Very badBadMediumFineVery good
  15. The period of responding to your complaints and requests. Very badBadMediumFineVery good
  16. Correction of nonconformities Very badBadMediumFineVery good



Thank you for making time for filling out our survey form.